Terms of service

I resi e i cambi taglia sono gratuiti. I tempi di spedizione indicati sul sito possono variare per eventuali ritardi di produzione o rallentamenti legati allo svolgimento del business.

Users who use the Services offered by Matassa declare to know and accept these general terms and conditions.

Owner of Matassa Shoes LTD and related Services
Matassa Shoes LTD
Distillery Buildings, Lauragh, IDA, Bandon, Co.Cork

About Matassa
Matassamilano.com is the official website of Matassa Shoes LTD, a company whose purpose is the marketing of clothing of all kinds, including clothing accessories. Through the site, the User can search for information about the brand and purchase products online.

Content provided by the User
Users are responsible for their own and third party content that they share on Matassa, by uploading, posting content or by any other means. Users hold the Owner harmless from any liability in relation to the unlawful dissemination of third-party content or the use of Matassa Shoes LTD, in ways contrary to the law.

The Owner does not carry out any kind of moderation of the contents published by the User or third parties, but undertakes to intervene in the event of reports from Users or orders issued by public authorities in relation to contents deemed offensive or illegal.

Rights on content provided by Users

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/matassa-milano/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/matassa-milano/privacy_policy).

The only rights granted to the Owner in relation to content provided by Users are those necessary for the operation and maintenance of Matassa Shoes LTD.

Contents provided by third parties
The Owner does not perform any prior moderation on content or links provided by third parties displayed on Matassa Shoes LTD. The Owner is not responsible for such content or its accessibility.

In order to use the Service or any part of it, Users must register by providing, truthfully and completely, all the data requested in the relevant registration form and fully accept the Privacy Policy and these general conditions. The User is responsible for safeguarding their access credentials.

Account cancellation and closure of User accounts
Registered Users can deactivate their accounts, request their cancellation or stop using the Service at any time, through the Matassa interface or by contacting the Owner directly.

The Owner, in case of violation of these Terms, reserves the right to suspend or close the User's account at any time and without notice.


Purchase Procedure
Each order submitted constitutes an offer to purchase products. Orders are subject to availability and discretionary acceptance by the Owner. The User must select the products and check out, after carefully checking and possibly changing the information contained in the order summary. The order is carried out through the confirmation of the same and is subject to payment of the price, taxes, shipping and payment indicated in the order summary form. The receipt of the confirmation email Order Received does not constitute acceptance of the order. The conclusion of the contract occurs at the time of sending the confirmation Order Shipped by the Owner to the email address provided by the User. The Owner reserves the right not to confirm an order by notifying the User within 20 days of purchase, to the email address associated with his purchase, the possible unavailability of one or more of the products purchased. In this case the owner will refund the price and shipping costs incurred by the user, if any.

Will be the subject of the Contract only the products indicated in the Order Confirmation. The Owner has no obligation to provide the User with any other product that has not been ordered until it is confirmed in the Order Confirmation email that such product has been shipped.

Product Availability
All product orders are subject to product availability. In this sense, in case of supply problems, or if there are no items in stock, the Owner reserves the right to provide the User with information about replacement products of equal or higher quality and value, which he may decide to order. If you do not wish to place an order for such replacement products, we will refund any amounts already paid by you.
Prices, descriptions or availability of the products displayed are subject to change without notice. The photos included are indicative and are not a guarantee of product quality.

The Owner disclaims any liability to him or any third party for the removal of any product from Matassa Shoes LTD, for the deletion or modification of any material or content of Matassa Shoes LTD.

Order Execution
The Order is executed in the terms specified in the summary page and in the email of Order Received, subject to the availability of the ordered product.
The Owner will not be liable for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the confirmation of Order Shipped.

Deliveries are made during normal business hours to the address indicated by the User and in the manner specified in the order summary.
Upon delivery, the User must check the contents specifying in the delivery form any anomalies. In case of failure to collect within the time limit established by the carrier, the products will be returned to the Owner, who will refund the price of the products but not the shipping cost. The owner can not be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the user, for any damage that may occur to the products after delivery to the carrier or delays in delivery attributable to the latter.


Use and validity of a voucher
The Owner reserves the right to offer promotions to the User in the form of a discount voucher. To take advantage of this voucher the user must enter it in the appropriate section during check out.
Discount vouchers are not cumulative and have an expiration date, each voucher has a different expiration date and conditions of use. The vouchers may be subject to exhaustion or limited availability.


Methods and times of shipment
The Owner offers a standard shipping service. The standard shipment provides for delivery within 5 working days The purchase made by the user will be delivered at the address entered during check-out or at the place chosen by the user subsequently defined by the user and communicated to the courier to which the Owner has relied. This place may be represented by the home of a neighbor, a Service Point of the courier or a storage point of the courier itself.

Shipping costs
The User at the time of order confirmation assumes the responsibility to pay the shipping costs to the Owner, as illustrated and proposed during check out.

Right of withdrawal
In case of purchase of products or services on Matassa Shoes LTD the user has the right to withdraw from the contract without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User must inform the Owner of the decision to withdraw through an explicit statement sent in the manner indicated by the Owner in these Terms and to the contacts indicated (by sending an email to the Owner at matassamilano@gmail.com, writing the order number, the name and code of the product you want to make and any information that the Owner will need to process the return request and its return shipment). Once the confirmation of approval of the return is received by the Owner, the User will have to prepare the packaging, inserting the product/s inside the Sachet envelope and then inside the envelope contained in the package upon delivery, finally he/she will have to seal the envelope and apply the waybill in the appropriate space.

How to request withdrawal
The user must log in to his profile on the website of Matassa Milano and send an email on the page "About Us" Upon receipt of the request made by the user, the owner sends an email to take charge of the request for return, which does not constitute approval of the return itself. Subsequently the user will be contacted by email from the owner for the actual confirmation of the processing of the return and sending the waybill for the shipment of return. The User has the duty to provide the Controller with the data necessary to execute the return shipment. Once the return request is approved, the User must prepare the packaging of the returned product and deliver the package to the courier, outlined and provided by the Owner.

Return shipment
The Owner agrees to bear the costs of the return shipment, provided that the User follows the instructions outlined by the Owner to arrange the shipment, that the User uses the courier and the waybill provided to him by the Owner, that the date of delivery to the courier does not exceed the deadline determined in these Terms, that the User follows the same conditions as the shipment chosen when ordering the product, that the User does not require the collection of the package in an inconvenient area.

The return shipment will be charged to the User if the condition of the returned product does not comply with these Terms relating to the section "Limitations to the right of withdrawal on products".

Effects of withdrawal and refund
If the User withdraws from this contract, he will be refunded the price paid for the products for which the right of withdrawal has been exercised without undue delay and in any case no later than 5 working days from the day on which the Holder has received at its operational headquarters the product or products covered by the request for return, returned by the User. Said refunds will be made using the same means of payment used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any event, the User will not incur any costs as a result of said refund.

The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods will be borne by the Owner. The User is only liable for the decrease in value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Limitations to the right of withdrawal on products
Damaged or used products are not replaced or refunded, even in part.
The user must insert inside the packaging envelope a copy of the delivery document received.
The right of withdrawal does not apply to goods made to measure or clearly personalized or which, by their nature, are liable to deteriorate rapidly, are sealed and are not suitable to be returned for hygienic reasons or are related to the protection of health and have been opened after delivery, requests for withdrawal received after the deadline determined in these Terms, returns of returned products received after the deadline determined in these Terms, if the User has not returned the product following the instructions for packaging illustrated by the owner in these Terms, unless the User uses a packaging with a higher protection than that provided by the owner.
N.B.: The return of a product on sale is subject to a charge of €10.

The Service is provided "as is".
The Service is provided by the Owner "as is", without any express or implied warranty for its accuracy or availability.

Interruption of the Service
The Owner reserves the right to add, remove functionality or features or suspend or discontinue altogether the provision of the Service, either temporarily or permanently. In the event of permanent discontinuance, the Owner will act as possible to allow Users to retrieve their information hosted at the Owner.

Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of Matassa Shoes LTD and its Services without the express permission from the Owner, granted either directly or through a specific resale program.

You agree to indemnify and hold harmless the Owner (as well as any of its subsidiaries, affiliates, representatives, directors, agents, licensors, partners and employees), from any obligation or liability, including any legal fees incurred in defending itself in court, that may arise from damages caused to other Users or third parties, in connection with content uploaded online, violation of the terms of law or the terms of these terms of service.

Unauthorized Use
The Service must be used in accordance with the Terms.
Users may not:

reverse engineer, decompile, disassemble, modify or create derivative works based on Matassa or any portion thereof;
circumvent the computer systems used by Matassa or its licensors to protect the content accessible through it;
copy, store, modify, change, prepare derivative works from, or alter in any way any of the content provided by Matassa;
use any robot, spider, search and/or site discovery application, or any other automated device, process, or means to access, retrieve, scrap, or index any portion of Matassa or its content;
lease, license or sublicense Matassa; 

Defame, insult, harass, threaten or otherwise violate the rights (such as rights of privacy and publicity) of others;
disseminate or post content that is illegal, obscene, unlawful, defamatory or inappropriate;
use Matassa in any other improper manner that violates these Terms.
Privacy Policy
For information on the use of personal data, Users should refer to Matassa's privacy policy.

Intellectual Property Rights
All trademarks on the Website, whether figurative or named, and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos, and any intellectual property rights in the materials or content presented as part of the Matassa Website are and remain the exclusive property of the Owner or its licensors and are protected by applicable trademark laws and relevant international treaties.

The User may only use such material in the manner for which he/she receives express authorization from the Owner or its licensors. This will not prevent the User from using this website to the extent necessary to copy your order or contact information.

Age Requirements
Users represent that they are of legal age according to the legislation applicable to them. Minors may use Matassa only with the assistance of a parent or guardian. Under no circumstances may minors under the age of 13 use Matassa.

Responsibility and Disclaimer
The Owner, within the limits of applicable law, is liable for damages of a contractual or extra-contractual nature to Users or third parties only when these are an immediate and direct consequence, due to malice or gross negligence, of the activity of Matassa.

Except as otherwise provided in these Terms, the liability of the Owner with regard to products purchased on Matassa will be limited exclusively to the purchase price of the product in question. The User expressly releases and absolves the Owner from any liability, to the extent permitted by applicable law, with respect to any damages or claims of any kind and nature of its own and/or third parties including direct, indirect, punitive, incidental, special damages, damages resulting from loss of profits, loss of business, loss of revenue or loss of contracts, loss of anticipated savings, loss of data, as well as wasted office administration time or replacement costs arising out of or in any way connected with this agreement.

Due to the open-ended nature of this website and the possibility of errors in the storage and transmission of digital information, the Owner does not guarantee the accuracy or security of information transmitted or obtained through this website, except where expressly stated otherwise.

All descriptions of products, information and materials appearing on the website are provided "as is" and without express or implied warranties, except those provided by law. In this sense, if the User is contracting as a consumer, the Owner undertakes to deliver products that comply with the Contract, remaining responsible for the lack of conformity existing at the time of delivery. It is understood that the products comply with the Contract if (i) they comply with the description provided by the Owner and possess the qualities presented on this website, (ii) they are suitable for the use for which the products are normally intended, (iii) they display qualities and characteristics that are normal in products of the same type and that can be reasonably expected. To the extent permitted by law, the Owner excludes all warranties, except those that cannot be legitimately excluded against the User.

The Owner's products, especially those made by hand, have the natural characteristics of the materials used in manufacture. Natural characteristics, surface texture, knots or color variation should not be construed as imperfections or defects. Conversely, lack of uniformity due to the ́use of natural raw materials should be expected and appreciated. The Owner selects products of the highest quality, but these types of variations are unavoidable and must be accepted as part of the product's characteristic appearance.

These provisions do not limit in any way the rights granted to consumers under applicable law or your rights to terminate the Contract.

Changes to these Terms
We reserve the right to revise and amend these Terms and Conditions at any time, giving notice to you by posting it within Matassa in the Terms and Conditions section.

The User will be subject to the Terms in effect at the time of the order, unless a change in the Terms or the Data Protection Policy is required to be made by law or at the request of a government authority (in which case it will also apply to orders already placed with the Owner). Any User who continues to use Matassa after the publication of the changes accepts the new Terms without reservation.

Assignment of Contract
The Owner reserves the right to transfer, assign, dispose by novation or subcontract all or some of the rights or obligations arising from the Terms, provided that the User's rights provided for herein are not affected. User shall not assign or transfer in any way its rights or obligations under the Terms without the written permission of the Owner.

Communications and Notifications
All communications regarding Matassa must be sent using the contact information set forth in the Agreement.

Applicable law requires that part of the information or communications that the Owner sends to the User be in writing. In using this website, the User agrees that most communications exchanged with the Owner will be in electronic format. The Owner will contact the User by email, or by providing information by setting up notices on this website. For contractual purposes, the User consents to this electronic means of communication and acknowledges that all contracts, notices, information and other communications provided by the Controller electronically will comply with the legal requirement that such communications be in writing. This provision does not limit in any way the rights recognized by applicable law.

All communications addressed to the Data Controller shall be sent preferably by email to matassamilano@gmail.com.

Communications shall be deemed to have been received and properly served when posted on the Controller's website, respectively, 24 hours after an email is sent, or three days after the date of posting. To prove service of a notice, it shall be sufficient to prove, in the case of a letter, that it was properly addressed, stamped and delivered to the postal service and, in the case of an email, that it was sent to the Controller's email address.

Ineffectiveness and partial nullity
If any provision of the Terms and Conditions, or part thereof, or any of the provisions of the Contract, shall be held by any competent authority to be invalid, unlawful or unenforceable, such provision, clause or provision shall be deemed to be unenforceable and the remaining provisions, clauses and provisions shall remain in full force and effect to the fullest extent permitted by law.

Governing Law and Jurisdiction
These Terms and Conditions and all disputes relating to the performance, interpretation and validity of this agreement shall be subject to the law, the jurisdiction of the State and the exclusive jurisdiction of the court of the place where the Owner is located. An exception to this is the exclusive forum of the consumer where the law so provides.

Online Dispute Resolution for Consumers
The European consumer should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool.
This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and / or arising from contracts for the sale of goods and services concluded online. Accordingly, if the purchase between the two parties has taken place online through the website of the Holder, pursuant to EU Regulation No 524/2013, the User has the right to request from the Holder an out-of-court settlement of consumer disputes accessible via the Internet address at the following link.

The Holder is available to respond to any question forwarded by email to the email address published herein.

Conciliation procedure for resolving consumer disputes
The Holder does not participate in conciliatory dispute resolution procedures with the consumer User.


The service offered by Matassa as described by these Terms and within Matassa.

The natural person or legal entity that uses the Service.

Terms and Conditions (or Terms)
These general terms and conditions of service, which constitute a legally binding agreement between the User and the Owner.

Order Received
Indicates the emailla mail that the Owner sends upon receipt of the order.

Order Shipped
Email notification that the Owner sends when products are shipped confirming that all or part of the purchased products have been shipped.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/matassa-milano/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/matassa-milano/privacy_policy).

Owner of Matassa Shoes LTD and related Services

Matassa Shoes LTD
Distillery Buildings, Lauragh, IDA, Bandon, Co.Cork